At TouchMagix, we foster a vibrant environment for the best creative and technical minds to collaborate and create industry leading products. We are designers and developers of immersive games, entertainment and interactive technologies, with a world-class R&D facility in Pune, India.

Sound interesting? send in your resume to hr@touchmagix.com

Current Openings

Junior Engineer - Customer / Technical Support

Experience: 0 to 2 Yrs

Education Qualification: Preferably BE(Comp. Sc./IT), B.Tech. (Comp. Sc./IT), MCA or Similar

Job description

  • Interfacing with various Customers, Customer Support teams, Business Partners, and Customers Globally to address application-related product issues and resolve high-level issues.
  • Maintain quality and ongoing internal and external communication throughout your analysis
  • Implement and install products all over the world
  • Provide the highest level of support and minimize escalations.
  • Prioritize daily tasks and manage critical issues and situations.
  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps, and participate in Educating/Mentoring other Advanced Support engineers.
  • Initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
  • Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the products
  • Willing to perform On-call duties (24x7) shared with the other colleagues.

Technical requirements:

  • At least 2+ years of technical experience within the industry and/or proven customer support experience Globally, preferably within the IT (Hardware / Software) industry
  • Good working knowledge (Certificates are very welcome) of Windows Operating Systems, TCP/IP, Linux.
  • Experience with Networking and IP/SIP communication analysis
  • Strong Telephony background, Good IT skills in Computer Hardware and software troubleshooting, and task ownership from beginning to end.

Other Required Skills:

  •  Excellent communication and presentation skills in English.
  • Strong troubleshooting and problem-solving skills
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Self-motivated and directed, with keen attention to details
  • Team Player - ability to work well in a team-oriented, collaborative environment
  • Can handle stressful situations well.

This is a full-time role based out of Pune, India.

Domestic Sales & Sales Coordination Executive Sales Executive

Responsibilities: 

  • Good in Hindi and decent English.
  • Will be responsible for Sales of TouchMagix products across India.
  • Prompt reply to customer communications and leads Via Call / Mail and Messages.
  • Should be able to sell on a solution-based approach by combining multiple hardware and software products.
  • Have oversight on Post-sales activities and try and maintain customer delight.
  • Identify Distributors and maintain co-ordination with them on a continuous basis
  • Should be able to plan and prioritize tasks and multitask.
  • Team Player Attitude.
  • Ready to Travel when needed.

Requirements:

Exp: 2-4  years Exp in B to B and B to C Product / Solution Sales.

Qualification: Bachelor's Degree  (Electronics / Computer Background will be added benefit)

Good Written and Oral communication in Hindi and English will be needed.

This is a full-time role based out of Pune, India.

Junior VFX Artist

Responsibilities

  • Create graphics and animation using computer programs and illustrations. Creating storyboards that depict the script and narrative;
  • Work with a team of animators and artists to create a movie, game, or visual effect;
  • Design models, backgrounds, sets, characters, objects, and the animation environment;
  • Edit animations and effects on the basis of feedback from directors, other animators, game designers, or clients;
  • Develop the timing and pace of the movements of a character or object during the sequence of images and ensuring they follow the soundtrack and audio requirements;
  • Meet with clients, other animators, games designers, directors, and other staff to review deadlines and development timelines;
  • Use technical software packages, such as Flash, 3ds Max, Maya, Unity, After Effects, Illustrator, and Photoshop.

Requirements

  • Proven ability to create visual effects;
  • An eye for visualization and art;
  • A degree in graphic arts or a similar field, as well as 1 to 3 years of relevant experience;
  • Good editing and sketching skills are advantageous for this role.

This is a full-time role based out of Pune, India.

Concept Artist

Responsibilities

  • Oversee all design projects, from conception to delivery;
  • Design original pieces, including illustrations and infographics;
  • Review junior designers’ work to ensure high-quality design;
  • Refine images, fonts, and layouts using graphic design software;
  • Generate ideas to portray concepts and advertise products/services;
  • Increase user-friendliness in digital products;
  • Liaise with marketing and design teams to ensure deadlines are met;
  • Stay up-to-date with industry developments and tools.

Requirements

  • Proven work experience as a Senior Designer, Graphic Designer, or similar role;
  • Portfolio of completed design projects;
  • Hands-on experience with image editing softwares, like Photoshop and Adobe Illustrator;
  • Proficient in design software (e.g InDesign and Balsamiq);
  • Strong aesthetic skills with the ability to combine various colors, font and layouts;
  • Attention to visual details;
  • Ability to meet deadlines and collaborate with a team;
  • BSc degree in Design, Visual Arts or relevant field.

This is a full-time role based out of Pune, India.

Product Designer/Industrial Designer

Responsibilities

  • Working closely with engineers, model makers, sales and marketing staff, and other skilled people;
  • Understanding technology, production methods, and materials (such as textiles, metals, and plastics);
  • Working within budgets;
  • Working to deadlines;
  • Researching similar products and developing ideas;
  • Making sketches of ideas by hand or computer, and developing the most effective ideas into detailed drawings using specialist computer software;
  • Ordering samples or working models of designs;
  • Reworking ideas based on discussions and feedback from brainstorming and review sessions;
  • Overseeing the testing of the chosen design.

 

Requirements

  • A keen eye for shape and color;
  • An understanding of different materials and production methods;
  • Technical, practical, and scientific knowledge and the ability to be interested in the way people choose and use products.

 

This is a full-time role based out of Pune, India.

Culture & Values

Commitment

You give your 100% to the job at hand till you succeed. You remain committed to the Vision, Mission, Culture and success of TouchMagix, its current and future team, and its clients at all times.

Ownership & Accountability

You are responsible for your actions and outcomes. You are accountable for your results. For things to change, you have to change first. Be the change you wish to see.

Learning and Self Improvement

Learning is a way of life at TouchMagix. Everybody is a student of life, and everyday is a good day to learn and improve self. The sea of knowledge is never-ending. You can learn many things from peers, books, customers, internet etc. Age and experience is never a barier for learning. Share your learnings, as knowledge only increases by spreading.

Honesty & Integrity

This is a fundamental value at TouchMagix. Be honest and truthful to yourself, your work, your customers and your peers. Always speak the truth. Communicate immediately & openly and clear up if there are any broken agreements by you or anyone else in the company.

Commitment Towards Serving the Customer

We are where we are because of our valued customers. You must treat a customer with the highest regard and respect. Any feedback from them is important in the progress of self and the company. Any feedback should be received positively and acted upon immediately. When the customer wants us to work, we work for them with no time barier. A happy customer leads to a happy company and happy self.

Communication

Speak positively to fellow team members and clients of TouchMagix both in public and private. Don’t listen to, or believe in gossips. Be clear and precise in your communication, and take responsibility of the same. Always prefer discussing any concerns with a team member in private with the person first.

Spirit of Innovation

Innovation is respected at TouchMagix. Be at the cutting edge of innovation. Innovation need not always be technical in nature. Innovation is within a soul of a person and it can spark from anywhere. Ideas are always encouraged, and will be discussed here. Feel free to brainstorm, discuss, debate, learn and progress.

Happiness & Fun

Life is a journey, enjoy it! Enjoy your work. Be happy, keep others around you happy. Happiness is a state of mind and it’s upto you. A happy company means a happy self and progress.

Respect for Time 

Respect your time and others' time. Time is money. Every minute is important towards your progress and company's progress.

Systems & Process

Be systematic in solving problems. The solution to all problems is good systems. Systems ensure that the same problems don’t occur again. Follow the systems already in place with full faith. Feel free to challenge existing systems after practicing, and evolve them into better systems for the future of TouchMagix.

Equality

Everyone should be treated with same respect and regard. No job is lesser than other. All people are important in the roles they are performing. It’s like an orchestra where everyone’s contribution leads towards a beautiful symphony.

Courage

No risk, no gain. Be courageous to face challenges. Be courageous to own up to things. Be courageous to accept mistakes. Be courageous to question and seek answers.

Good Health

Exercise everyday and stay fit. Good health reflects in all aspects of life. No matter how busy you are, you should always find time to exercise.

Family First

Our families are the top most priority in everybody's lives. Have a balanced family and work life.

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